DRC: Equity Bank brings bank back into customer’s phone

Equity Bank Congo claims to have changed the concept of the relationship with the bank and even the vision of it to its customers. With five different offers, she brought the bank back into the phone of each of her clients. These banking services were presented at the launch ceremony of the Digital Banking campaign that took place on Monday, July 22, 2019 in Kinshasa, under the theme « be free to move with your bank at any time. « 

« No need to go to an agency, the customer becomes his own banker and free to make phone credit purchases, free to deposit money in his account, free to send money to any phone number, free to make transfers, free to withdraw money without a bank card, free to withdraw money from a mobile money account in our distributors … « , said the CEO of Equity Bank , Celestin Mukeba.

Indeed, this pack of five services said « Bank in your phone » was not only experienced but also presented to media professionals during this meeting.

Ar-phone

This product allows the Equity Bank client to manage their accounts via an SMS sent to 420. They can view the account balance by sending S to 420 or STOUS to 420 for all accounts held by customers; to receive the last 5 transactions in a mini statement by sending M to 420.

Eazzy 247 DRC

This is the mobile application of Equity Bank Congo that allows any customer to make financial transactions from a smartphone. This downloadable online application (Play store, Apple store and Microsoft store) facilitates the consultation of the balance, the transfer of money, the purchase of communication units, the location of distributors, the payment of invoices and the operation. withdrawals without a card at Equity Bank Congo’s ATM.

Equity Telegram

This is a bot chat obtained in the Telegram social network that allows the client of Equity Bank to perform certain banking transactions from an interactive menu. The application is downloadable online (Play store, Apple store and Microsoft store). .

USSD (Unstructured Supplementary Service Data)

This product makes it easy for any client of Equity Bank to access the mobile menu Banking offline and to carry out banking transactions from their mobile phone. It targets primarily customers who do not have smartphones or who are in peri-urban areas where it is difficult to access financial services.

« This service is available on the Vodacom telecommunication network (for the moment) by typing * 420 # ok. It allows the customer to view his balance, get his mini statement, buy communication units, send money and make withdrawals without a card in the Distributor (E-Wallet) and change the code PIN « , says Equity Bank’s communications department.

Equity Wallet

According to Equity Bank, this is the solution for transferring money across the DRC from its account to a telephone number via our digital channels Eazzy 24/7, Equity Telegram and USSD. To make a cardless withdrawal in the distributor, the payee only needs a phone number by which he receives the SMS withdrawal code.

« In the era of digitization and virtualization of financial services, developing our digital service will help increase the financial inclusion rate of Africans in general and Congolese in particular. The bank thanks its customers for their trust and invites them to experience this feeling of freedom with Equity Bank’s digital products. I am free, « said General Manager Celestin Mukeba.

Emilie MBOYO