The Regulatory Authority for Post and Telecommunications (ARPTC) in the Democratic Republic of Congo (DRC) is becoming increasingly rigorous in terms of the quality of services that telecom operators must provide to consumers. This is the meaning of the exchanges that its president, Odon Kasindi, had this Thursday, August 8, 2019, with representatives of mobile phone companies in the DRC.

The two sides exchanged views on issues relating to end-user complaints about the quality of services offered by telecom operators in the DRC.

Telecom operators have shown a real desire to work in symbiosis with the ARPTC for a significant improvement in the quality of their services.

With this in mind, a number of proposals have been made to the regulator, which is none other than the ARPTC, likely to provide sustainable solutions to problems related to the quality of services.

ARPTC officials promised to analyze with their experts the proposals made by telecom operators.

#Alinstant Rencontre entre l'#ARPTC et les opérateurs de téléphonie cellulaire. Le compte-rendu dans les minutes a suivre. #RDC #Télécommunications @OKasindi pic.twitter.com/lgq8dZpOTr

— ARPTC Officiel (@OfficielArptc) August 8, 2019

Both parties agreed to meet regularly to ensure the provision of better service to end consumers.

The ARPTC undertakes to initiate a series of checks in Kinshasa before continuing the same work in the provinces. a control which will concern the quality of the services but also the respect of the specifications for each operator.

Problems related to data have also been the subject of exchanges between regulator and operators. Here, it was noted that the quality of the internet service is a corollary of the quality of optical fiber offered by the Commercial Company of Posts and Telecommunications (SCPT).

The ARPTC is planning to work with the SCPT to explore opportunities to improve services provided.
According to some experts, one of the root causes of the deterioration of the quality of telecom services in the DRC would be the system of multiple promotions.

This system, argue the experts, sometimes remain detrimental to the overall quality of services.

Olivier KAMO